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The annual presentation of Daymakerindex

It is the fourth time Daymaker conducted a study in order to evaluate the level of customer service among Polish retailers. Basing on 750 Mystery Shopping observations carried out in 150 retail chains divided into 18 different sectors we would like to present our conclusions on the level of customer service in Poland. What is the level of customer service in Polish retail industry? We are pleased to invite you to attend the inspiring seminar which is going to cover the following topics: Strengths and weakn…
Monday, February 03, 2014 4:23 PM | 5 comments Read more

Are your customers being greeted when entering your stores?

Half of the clients entering stores are not welcomed by the sales attendants. Our experience shows that greeting a client with “Hello” increases the revenue by even 12%. Nevertheless, still a lot of sales attendants forget about this simpliest activity. Can your company afford not to greet your customers? Do you want to know more about how to increase sales and customer satisfaction? Sign up for our newsletter Daymaker Insight! Send an e-mail with the words "newsletter" to sofia.valentin@daymaker.pl. Each…
Monday, December 09, 2013 4:13 PM | 538 comments Read more

Daymakerindex 2014 is coming up...

The upcoming year for the 4th time we will assess the level of Customer Service in Poland thanks to our observers. Altogether we will visit almost 700 stores in the whole Poland and we will publish a unique report showing the level of customer service. If you wish to receive more information, please contact us directly! Sofia Valentinsofia.valentin@daymaker.pl Also, in Sweden the report is in the making. Over 500 stores are getting a visit from our observants and during January 2014 the results will be pub…
Monday, December 09, 2013 3:51 PM | 230 comments Read more
Daymaker
  • The annual presentation of Daymaker Index

    It is the fourth time Daymaker conducted a study in order to evaluate the level of customer service among Polish retailers. Basing on 750 Mystery Sho…

    Read more
  • Daymakerindex 2014

    Daymakerindex 2014

    In 2014 we will continue measuring the customer service throughout Europe. The unique report is a key barometric for evaluating customer service in r…

    Read more
  • Daymaker is a part of MSPA Europe

    MSPA is an Europan organisation with professional businesses that work together to improve Mystery Shopping through common efforts and exchange of competence. Find out more at www.mspa-eu.org

  • Daymaker unique report system

    Daymaker unique report system

    With the Daymaker Mystery Shopping report system you can easily follow your results on a company level (total result), for regions and on each indivi…

    Read more